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Contact & Support

Have a question about REMS, need a demo, or want to discuss an enterprise plan? Fill in the form and we'll get back to you within 1 business day.

We're here to help

REMS is built and maintained by Moxtech Developers — a software development company building tools for Ugandan businesses.

Mon – Fri, 8 am – 6 pm EAT
Kampala, Uganda
Enterprise customers receive same-day priority response.

Frequently asked questions

How do I add team members?

Go to Settings → Users & Invitations and send an email invitation. The invited user will receive a link to set up their account under your company. Their access level is determined by the role you assign.

How do I generate a receipt?

After recording a payment under Payments, open the payment detail and click Print Receipt. A branded receipt will open in a printable view showing your company logo, tagline, address, and authorized signature.

Can I upload my company logo and signature?

Yes. Go to Settings → Company and upload your logo and authorized signature. Both appear on all official receipts generated by your team.

How does AI receipt scanning work?

On Growth and Enterprise plans, you can photograph a payment slip and REMS will automatically extract the amount, date, reference number, and payment method — no manual entry needed.

What happens when I reach my plot limit?

You will be prompted to upgrade your plan. Your existing data is never affected — you simply cannot add new plots until you upgrade or remove unused ones.

Can I migrate data from another system?

Yes. Contact us using the form above and our team will assist with a bulk data import. Enterprise plans include a dedicated onboarding session to guide your team through setup.

How do I reset a team member's PIN?

Team members can reset their own PIN from Settings → My Profile. If an account is locked, an Owner or Admin can deactivate and re-invite the user.